The Outdoor Cook 21 Day Price Guarantee*
Before you Buy
If you see a cheaper advertised price from an approved competitor we will happily beat that price.
After you Buy
If you notice that the price of your product has dropped at The Outdoor Cook or an approved competitor within 21 days of your purchase, we will happily give you back the difference as an Outdoor Cook store credit.
Terms and Conditions do apply.
How do I request a price match or price commitment refund?
If we have moved in price. Simply ask our friendly team and we will process your Outdoor Cook store credit.
If you see a competitor’s advertised price for an identical product, simply present the ad to a team member and once confirmed that the competitor is in stock and available at the sale price for immediate purchase, we will process your Outdoor Cook store credit for the difference.
What are the exclusions?
- Offers which include cash back, bonus, bulk purchase, quantity limits or packages.
- Pricing with included delivery or installation.
- Offers not available to the general public – including trade, special event, club or membership offers.
- Clearance, seconds, refurbished, ex-demonstration or display products.
- Products shipped from or sold by third-party sellers on marketplace, auction or classifieds websites.
- Products supplied through unauthorised distributors (known as ‘grey market’ items) or delivered directly to customers from an overseas distributor.
- Ebay offers.
- Pricing errors.
- Must be available locally for pick-up or click-and-collect orders.
- Products with pricing set significantly lower than the recommended retail price or market value.
FAQs
What proof do I present when requesting a price match?
Simply provide The Outdoor Cook Burleigh team member proof of the competitor’s current advertisement or website address, showing the offers end date and any terms and conditions. The team member may check the website to verify the lower price and availability of the product.
Can I use ‘Interest Free’ as my method of payment?
Yes. If the competitor’s advertised price for the identical product includes an ‘interest free’ payment option (with the same payment term), you will have the option to pay using a current Interest Free Payment option.